APA Style
Gronroos, Christian. (1990).
Service Management and Marketing: Managing the Moments of Truth in Service Competition .
Amerika:
Lexingtoon Books.
Chicago Style
Gronroos, Christian.
Service Management and Marketing: Managing the Moments of Truth in Service Competition.
Amerika:
Lexingtoon Books,
1990.
Text.
MLA Style
Gronroos, Christian.
Service Management and Marketing: Managing the Moments of Truth in Service Competition.
Amerika:
Lexingtoon Books,
1990.
Text.
Turabian Style
Gronroos, Christian.
Service Management and Marketing: Managing the Moments of Truth in Service Competition.
Amerika:
Lexingtoon Books,
1990.
Print.