APA Style
Tjiptono, Fandy. (2012).
Service Management : Mewujudkan Layanan Prima Ed. 2 (Ke-2).
Yogyakarta:
ANDI.
Chicago Style
Tjiptono, Fandy.
Service Management : Mewujudkan Layanan Prima Ed. 2.
Ke-2
Yogyakarta:
ANDI,
2012.
Text.
MLA Style
Tjiptono, Fandy.
Service Management : Mewujudkan Layanan Prima Ed. 2.
Ke-2
Yogyakarta:
ANDI,
2012.
Text.
Turabian Style
Tjiptono, Fandy.
Service Management : Mewujudkan Layanan Prima Ed. 2.
Ke-2
Yogyakarta:
ANDI,
2012.
Print.